Finalist 2024

Travel & Tourism

Brand

Courtyard by Marriott

Entered by:

Forbes

Trailblazing A Journey Of Passion

The Challenge

To position Courtyard by Marriott as the go-to global hotel brand for business travelers in a competitive market.

With numerous hospitality options available to travelers, including brands within the Marriott Bonvoy portfolio of over 30 hotel brands, it was crucial to distinguish Courtyard hotels by highlighting its value proposition – providing exactly what guests need to support and empower travellers to pursue their passions and achieve success during stay. Furthermore, the challenge included engaging the millennial and Gen Z segments from Europe to the Middle East, who are less aware of the brand, by demonstrating how Courtyard aligns with their values.

The Strategic Solution

Forbes, in collaboration with Courtyard by Marriott, convened an A-list of attendees (business owners, local entrepreneurs, travel enthusiasts, Forbes Under 30 list-makers and Forbes editorial talents) at an in-person event for an intimate roundtable discussion at a Courtyard hotel in London in 2023 (building on the success of 2020’s Passion Driving Success campaign Courtyard launched with Forbes, hosting similar events in Paris and Hamburg).

The event featured a panel of distinguished young business leaders who shared how their travel experiences have fuelled their creativity and professional growth. The goal was to highlight Courtyard’s commitment to empowering guests to pursue their passions and achieve success to Forbes’ unique audience of adventurous entrepreneurs, always on the go.

To extend the reach and impact of this event, Forbes implemented a comprehensive content strategy on Forbes.com. Profiling three of the panellists in a series of visually enhanced articles produced by Forbes and published on Forbes.com, Courtyard was able to share their brand messages through inspiring travel stories to a broader and alert audience of Forbes readers.

To best reach the above-mentioned strategic audience and drive further views to the custom content articles, Forbes
deployed a social media amplification campaign targeted to Courtyard Marriott’s segments and driving back to the articles on Forbes.com, along with a high-impact digital display campaign, which highlighted the event and the articles’ key takeaways. The latter was targeted to Courtyard’s specific audiences through ForbesOne, Forbes first-party data targeting capabilities, in the desired geos.

The Content Solution

Trailblazing a journey of passion – a London event

Hosted by Forbes Europe Managing Director, the event took place at Courtyard by Marriott London Heathrow, in June 2023.
The audience (+30 guests curated by Forbes, among which Europe-based CEOs, Founders and Under 30 list-makers) attended a discussion on how the pandemic shaped travel and business, followed by a lunch and networking drinks at the Courtyard.

Speakers, coming from Dubai, Paris or London included:

  • Ana Jakimovska, CEO of Culture Trip;
  • Mario Maher, Cofounder of Heat;
  • Fisayo Longe, CEO of Kai Collective;
  • Shereen Mitwa’li, CEO of Naqqe Technologies Inc.
    Emphasizing the importance of balancing work with authentic
    cultural experiences, their stories demonstrated innovation and
    success, leveraging technology and creativity in the ever-changing
    landscape.The Courtyard by Marriott’s brand was prominently featured as a sponsor across all event promotion and collaterals: the partnership included on-site brand activation such as a personalized luxury travel gift station, co-branded banners, a step and repeat. a headshot booth with logo inclusion.The brand/logo also features online, through the event’s invite, reminder and thank-you email; the event’s registration page and on the post-event experience lander. This dedicated landing page on Forbes.com captures top event highlights, including inspiring
    speaker quotes, captivating photographs, sponsor logo, and access
    to the event recording. This robust content experience lives on
    Forbes.com in perpetuity, offering attendees continued exposure
    to the memorable conversations hosted at the Courtyard Marriott.

These meaningful connections and conversations were captured and shared across social media by attendees, speakers and the Forbes editorial team, further amplifying key messaging to an engaged audience beyond the event. Social posts shared during and after the event reached more than 450k followers altogether.

The Media/Content Amplification Solution

To further promote the event, its key takeaways and Courtyard’s brand message, Forbes and Courtyard launched a series of x3 BrandVoice Premium Posts (Forbes-produced, high-impact digital articles) based on interviews with the panellists:

  • ”Luxury fashion spans the globe, and Mario Maher is usually there”
  • ”Entrepreneur Shereen Mitwalli says travel ‘motivates me to do more’”
  • ”Travel and Creativity are inseparable for London fashion designer Fisayo Longe”
    The two-month promotional flight (Sept-Nov 2023) aimed to drive 144k page views to Courtyard’s audiences in the UK, France, Germany and UAE through Forbes’ 1st party data targeting capabilities – FOrbesOne segments: Upscale travelers, Business Travel, Domestic Travel, International Travel, Personal Travel, Entrepreneurs, Start Up and Entrepreneurs, Small Business, Tech Savvy, Business Influencers, Under 30, Small and Medium Businesses, C-Suite and DMs Audience bundled with rotations across Forbes’ Innovation and Lifestyle channels.
    This included paid promotion on Forbes social media handles, with 1.5m targeted impressions guaranteed across LinkedIn, Meta, Twitter through carousel cards, highlighting key takeouts from the Premium Posts.

Digital display amplification
Still using 1st party targeting method (ForbesOne), the program received extra visibility through high-impact digital ad units – Forbes custom FluidXl and Storyteller units (desktop, tablet, mobile), driving back to the articles and to Courtyard’s owned website. ForbesOne segments were the same as for the Brnadvoice Premium Post, in the UK, UAE, France and Germany.

The Result

The campaign exceeded expectations across all key performance indicators, delivering exceptional results and outperforming proposed benchmarks.

Page Views: Branded premium posts surpassed the guaranteed 144,000 page views, delivering over 160,000 page views.
Digital Impressions: Fluid XL delivered over 680,000 impressions (guaranteed 650,000), Storyteller unit delivered over 676,000 impressions (guaranteed 650,000), and standard banners delivered over 97,000 impressions (guaranteed 96,154).
Social Impressions: Impressions on social media reached nearly 3.6 million, significantly surpassing the guaranteed 500,000 impressions by 615% increase.
Audience Targeting: The campaign effectively reached upscale travelers, entrepreneurs, and decision makers. Readers were 181% more likely to be C-Suite Executives, 35% more likely to be Decision Makers, 346% more likely to be aged 18-24, and 244% more likely to be aged 25-34 compared to the average Forbes reader.
Audience Interests*: Targeted readers were 3x more likely to consume content about hotels and accommodations, 2x more likely to consume content about air travel, 7x more likely to consume content about small businesses, compared to the average internet user.
Geographic Targeting: An impressive 96% of page views originated from the targeted countries (UK, France, Germany, United Arab Emirates), indicating precise geographic reach.
Digital Performance**: Fluid XL achieved a CTR of 0.25% (benchmark 0.12-0.17%), viewability of 74.25% (benchmark 70%). The Storyteller unit had a CTR of 0.17% (benchmark 0.10-0.15%).

Conclusion: The campaign’s exceptional results underscore its success in amplifying Courtyard’s brand message and engaging the target audience, reinforcing the brand’s position as a leader in the hospitality industry.