Highly Commended 2024
Corporate Influencer
Brand
Capgemini
Entered by:
Capgemini
Connecting the Dots: Building Trust in Data Sharing
The Challenge
We faced two key challenges: 1) Promoting our “Collaborative Data Ecosystem” (CDE) for the public sector, a complex solution designed to help organizations securely share data, and 2) reaching an elusive audience of global government leaders. These data leaders, scattered across Europe, had no easily identifiable job titles, spoke multiple languages, and often worked behind firewalls.
To bridge the gap, we created a thought leadership program combining pan-European research, an engaging ad campaign, and a unique targeting strategy. This multi-local campaign successfully reached over a thousand government data leaders, transforming how our brand and solutions were perceived globally.
The Strategic Solution
As our strategy took shape, we had an important realization: the complexity of our offering could actually be an advantage. While promoting our “Collaborative Data Ecosystem” (CDE) seemed challenging, we recognized an opportunity to build our brand as a leader in data for the public sector.
In December 2023, with data emerging as a critical topic in government, our primary research revealed that most data
experts lacked a comprehensive vision of how to effectively share and utilize it. This gap presented Capgemini with the
perfect chance to provide clarity and spark a conversation across Europe about data in government.
Our goal was to help government organizations understand the potential of data, build trust in its use, and position
Capgemini as the leading partner to help them turn data into real value. We set clear success metrics, including social media engagement, new relationships, downloads, and overall business growth.
The Capgemini Research Institute (CRI) identified key insights, such as varying levels of expertise, a general understanding of data-sharing benefits, and significant reservations among government leaders. This caution was justified, as the data involved included sensitive information like medical and court records. Our objective was to bridge this knowledge gap by providing expertise, fostering trust, and guiding decision-makers through the complexities of public sector data sharing.
By strategically targeting government leaders, we not only built their understanding of CDE but also established Capgemini as a trusted advisor, ensuring that our clients felt confident in adapting their data strategies.
The Content Solution
Our creative approach began with a clear objective: to simplify a complex topic, position Capgemini as a strategic partner, and connect with our audience on a human level. We wanted to convey the message that data represents a vast opportunity, and through Collaborative Data Ecosystems (CDEs), it’s possible to share data securely without losing control.
We launched our campaign by releasing Capgemini Research Institute’s report, “Connecting the Dots,” which provided insights into data sharing across Europe and highlighted various public sector data initiatives. Alongside the report, we developed a comprehensive campaign featuring case studies, opinion pieces, and insights from prominent public sector leaders.
Our creative content focused on being approachable and relatable, using subtle humor and wholesome tones to break down the complexity of data sharing. We wanted to engage our audience authentically, but we quickly recognized the importance of localizing our message. We translated every piece of communication into French, German, and Dutch, ensuring we were speaking directly to our audience in their own languages.
To reach our target audience, we tested two key distribution methods: display ads and LinkedIn. Initial performance for the first wave of content was underwhelming, as the translation process proved challenging, particularly with humor. However, our LinkedIn campaign began gaining traction, revealing that government leaders were just as active on the platform as those in the private sector.
By the time we launched the second wave of content, including our flagship report “Connecting the Dots,” we saw significant success. Our click-through rate (CTR) was nearly double the industry average, and the report garnered media attention across Europe. Soon, the conversation about data sharing in government was thriving, with Capgemini positioned at the heart of it.
The Media/Content Amplification Solution
To engage our audience, we ignited a conversation on data through a multi-faceted approach, leveraging both traditional and digital channels, as well as our team’s relationships within the public sector.
We started by securing 26 unique pieces of media coverage across EMEA, France, Germany, India, Italy, the Netherlands, North America, Norway, Spain, Sweden, and the UK. By tapping into tier-1 journalist contacts, we were able to elevate the visibility of our message and reach key stakeholders across a wide geographic area.
Our LinkedIn strategy played a crucial role in audience engagement. We ran a dual approach of organic and paid campaigns, ensuring we reached a broad audience while also engaging them more personally through organic posts shared by our people. This allowed us to connect directly with government leaders, raising awareness and sparking meaningful conversations about data sharing and its potential in the public sector.
Our internal teams were equally instrumental. They integrated the research and key findings from our report into their client conversations, further reinforcing Capgemini’s expertise and building credibility with current and potential clients.
Additionally, we used high-profile partner events to extend our reach. One such event was the AWS Public Sector Symposium in Brussels, where our research and insights were highlighted to an engaged audience of public sector leaders.
This provided us with a powerful platform to discuss the opportunities and challenges of data sharing and position Capgemini as a strategic partner in the digital transformation of the public sector.
Through these efforts—media coverage, LinkedIn engagement, client conversations, and event participation—we successfully created a platform for ongoing dialogue about Collaborative Data Ecosystems and data sharing, cementing Capgemini’s role as a thought leader in this critical space.
The Result
Our campaign bridged a critical gap in the public sector, demonstrating how governments can securely share data, and helping build trust in data ecosystems. Data sharing—essentially communication—has long been a challenge in the public sector, despite the rise in data collection. Governments have faced hurdles in safely sharing crucial information, whether between police and first responders, or hospitals and environmental agencies.
Through our campaign, we provided governments with a comprehensive understanding of how they could securely share information in the digital age. This shift in perspective.
By the end of the campaign, over a thousand public sector leaders had engaged with our report. As they continue to tackle the challenges of data sharing, they’ll do so with increased confidence and knowledge. Our efforts have set the stage for a more connected, efficient, and safer Europe, and we’re proud to have played a key role in building trust in data sharing.