E.ON Case Study 2018

Winner 2018

TECHNOLOGY & TELECOMS

Brand

E.ON

Lead Agency

VIZEUM

Contributing Company

ENGINE

TOMORROW IS .ON

The Challenge

Business Challenge
E.on needed to improve their share of the utility market. Awareness of e.on as an energy supplier was not a problem but differentiation was.

In line with the unveiling of their new range of environmentally friendly solar and storage products to customers in Europe, e.on needed a new campaign to communicate this shift in business strategy to core and new customers.

E.on needed to be considered as the ‘un-utility’ brand to and in turn re-engage a disengaged audience, giving them a reason to believe in the brand.

Business Context
E.on was known as pretty standard utility brand, with that came the commonly held poor perceptions associated with the sector and the ‘switch up’ effect that followed (loss of customer loyalty).

Before our partnership, they’d always focused on acquisition / price / brand awareness related campaigns. This got lost in the clutter of those ‘same-old’ utility brands, failing to build the brand and bring consumers in.

The audience didn’t perceive e.on as different from other energy suppliers or a likeable company.

Business Objective
To influence how people perceive e.on and become a distinct brand in a highly dense energy category through:
1. Shifting brand perception through promoting e-on as an enabler of amazing solutions (not just the supplier!)
2. Build awareness and consideration of e.on as an energy solution provider
3. Build awareness and interest in e.on Solar Energy and Drive (electrical vehicle solutions) as a proof point of their amazing solutions

The Strategy

With just 16% of the public (UK, Populus) viewing the energy sector in a positive light, e.on had an averse audience to try and turn around.

We needed to uncover what mattered most to the public to make the audience view e.on more positively and build brand.

Speaking to consumers on the issues that matter to them was the first step. E.on needed a diffentiator – moving from a perception that energy companies don’t operate in public interests to one that do.

Everyone uses power, so in this field anyone who is not a customer is a potential customer. This open field makes it all the harder to stand out.

Our insight showed that people are giving value to brands that help to shape their future and provide them with innovative solutions equalled with environmental responsibility.

E.on are innovators providing solutions that help for a better and more sustainable tomorrow such as Solar Energy, and their electrical vehicle charger – e.on drive.

By focusing on communications that tell these product stories, we would be able to excite our target audience who want to see brands balancing their pursuit of profit with the protection of the environment they operate in.
To shift perceptions of the brand and increase consideration, we set out to influence how people perceived e.on .

Through a brand stories content strategy we positioned e.on as a purpose-led brand focused on energy supply, renewables and energy networks.

The Implementation

We devised a tiered chapter approach to achieve this:

Chapter 1
We created a high visibility and communication awareness Solar Energy solutions campaign for e-on’s Solar Energy Solutions. The focus of this execution was a collaboration with the band the Gorillaz (a band that cared about sustainability). At the heart of the campaign was an online film, set to the track ‘We Got The Power’ from Gorillaz new album. It was a music video unlike anything fans had seen before; a music video powered entirely by the sun.

The ‘E.on Kong Solar Studio’, was also developed, a solar powered recording studio, based on the band’s original Kong Studios, and kicked off a tour of European festivals at Gorillaz Demon Dayz Festival in Margate.

It was a video activated campaign which ran across Youtube and Teads, activating the Hero content and supporting assets including longer content format and additional supporting assets (a playbook). This content worked as a
brand consideration tactic by encouraging more time spent with the brand and deeper engagement and affinity with e.on.

Chapter 2
We continued our journey with another Sustainable Solution – the e.on Drive campaign (Electrical Vehicle Solutions) with the role of media is to defined to deliver volume, value, and interaction with audiences to drive both awareness
through high reach, and consideration through deeper engagements with e.on content.

As a strategic media framework, we built a four pillar approach around our content to both drive exposure and drive the earned media ; paid ads, partnership, SEO/Outreach, Social Influencers.

We have registered high exposure through paid video channels such as Youtube&Teads and further enhanced our reach via partnership allowing us using Oath’s wide range of channels.

In addition to driving exposure in the paid media, we also harnessed from Oath’s influencer network to generate engagement and earned media in social platforms.

Finally, to make both the content hub and its content easy to find – local markets focused on SEO as well as our campaign supporting the site visit hence the site ranking via our visit optimised native advertising media buying
through Outbrain (a digital website network).

This four pillar strategy allowed us not only to create communication awareness, but also to reach the more discerning audiences in environments they trust.

The Result

Business

  • Shifted perceptions of e-on as simply a supplier of energy to one of amazing solutions by 94%.
  • Generated a massive brand uplift in campaign markets:
    UK(146%)
    DE(199%)
    IT(443%)
    CZ Rep(251%)
    SE(100%)

Media

  • 100M views of the video content (Gorillaz partnership) reaching 78M people.
  • 56m views of video content (e.on Drive campaign)
  • Influencer content has reached to a potential follower of 26M and generating 460K social engagements with an ER of 2%
  • The e.on Drive campaign has hit almost 2M engagement (social actions&link clicks) making clear progress to e.on becoming a considered brand and making e.on a likable brand.

Client testimonial
“We are delighted with the performance of our campaigns last year in collaboration with Vizeum. They used their expertise to help drive delivery of challenging targets to shift brand perception and engagement, driving innovation and optimisation at ever stage”. (Renze Lowrie, Brand Campaigns Manager, e.on)

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